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A person or system that controls the flow of information within an organisation or between an organisation and its audience. A communications manager who reviews all press releases before they are sent is a gatekeeper. In digital environments, algorithms that determine which content employees see in their intranet feed are also gatekeepers. Gatekeepers can protect an organisation from communication errors, but they can also create bottlenecks and information silos if the role is not well-managed.

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